Privacy Policy

01 Information We Collect

When you browse our website, contact us, or place an order, we may collect information necessary to provide our products and services.

02 How We Use Your Information

We use the information we collect for purposes such as:

• Processing and fulfilling your orders
• Processing payments and providing order confirmations
• Arranging shipping and delivery of your purchases
• Providing order tracking and delivery updates
• Responding to customer enquiries and support requests
• Managing returns and exchanges where applicable
• Improving our website, products and customer experience
• Detecting and preventing fraudulent or unauthorised activity
• Sending promotional communications where permitted and applicable
• Complying with applicable legal and regulatory requirements

03 Payment Information

Payments made through our website may be processed by third-party payment service providers.

CIU does not ordinarily store complete payment card details on its own systems. Payment information is handled by the relevant payment service provider according to its applicable policies and security practices.

04 Shipping & Delivery Partners

To deliver your order, we may share necessary information such as your name, phone number and shipping address with courier, logistics and delivery service providers.

This information is shared only to the extent reasonably necessary to fulfil and deliver your order and provide related delivery services.

05 Cookies & Website Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve your shopping experience.

Some cookies may also be used by third-party services integrated with our website for analytics, advertising or other website functionality.

06 Marketing Communications

Where permitted, we may use your contact information to send updates, offers, product information or other marketing communications.

You may request to stop receiving promotional communications by contacting us or by using the unsubscribe option included in applicable marketing messages.

07 Third-Party Services

Our website may use third-party services for functions such as ecommerce hosting, payment processing, analytics, marketing, customer support and shipping.

These third parties may process information according to their own privacy policies and applicable terms.

08 Data Security

We take reasonable measures to protect the information we collect from unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

09 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and complying with applicable legal obligations.

10 Your Information & Requests

Depending on applicable law, you may have rights or options relating to your personal information, including requesting access, correction or other actions regarding your information.

To make a privacy-related request, please contact us using the email address provided below.

11 Children's Privacy

Our website is intended for general consumers and is not specifically directed towards children. We do not knowingly request personal information from children for the purpose of making purchases.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

Any updated version will be published on this page with the revised date where appropriate.