Terms & Conditions

01 About CIU

CIU — Chic It Up operates an online jewellery store offering jewellery and related products through its website.

Throughout these Terms & Conditions, the terms "CIU", "we", "us" and "our" refer to CIU — Chic It Up, while "you" and "customer" refer to the person accessing the website or placing an order.

02 Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You must not:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the website or its security features
• Copy or misuse website content without permission
• Provide false or misleading information while placing an order

03 Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings, lighting and photography conditions.

Product availability may change without prior notice.

04 Prices & Payments

05 Order Acceptance & Cancellation

Placing an order on our website constitutes a request to purchase the selected products. An order is subject to acceptance and availability.

We reserve the right to cancel or decline an order where reasonably necessary, including in situations involving product availability, pricing or listing errors, suspected fraudulent activity, or other operational reasons.

If an order is cancelled by us after payment has been successfully received, any applicable refund will be processed according to the payment method and applicable refund procedures.

06 Shipping & Delivery

Orders are generally processed within the timeframe stated in our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on the destination, courier partner, weather conditions, holidays, remote locations and other circumstances beyond our reasonable control.

For complete information regarding processing, delivery, tracking, shipping charges and RTO, please refer to our Shipping & Delivery Policy.

07 Returns & Exchanges

For complete details regarding damaged, defective, incorrect or missing products, please refer to our Return & Exchange Policy.

08 Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order.

• Providing a correct name and shipping address
• Providing an active phone number for delivery
• Checking product details before placing an order
• Following applicable jewellery care instructions
• Checking the package at the time of delivery where possible

09 Jewellery Care

Jewellery should be handled and stored carefully to maintain its appearance and condition.

Exposure to water, perfume, chemicals, lotions, cosmetics and other substances may affect certain jewellery materials or finishes.

Damage resulting from improper handling, misuse, normal wear and tear or failure to follow applicable care instructions may not qualify for exchange.

10 Intellectual Property

Unless otherwise stated, the content available on this website, including logos, brand names, product images, photographs, graphics, text, designs and other materials, belongs to or is used by CIU — Chic It Up with appropriate rights.

You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.

11 Third-Party Services & Links

Our website may contain or use third-party services such as payment providers, courier services, analytics tools, social media services and other technology providers.

Third-party services may operate under their own terms and privacy policies. CIU is not responsible for the independent policies, practices or availability of third-party websites or services.

12 Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.

We may temporarily suspend or modify website features for maintenance, updates, security reasons or operational requirements.

13 Limitation of Liability

To the extent permitted by applicable law, CIU will not be responsible for losses, delays or disruptions caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, public holidays, service interruptions or other force majeure circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

14 Changes to These Terms

CIU may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable requirements.

Updated Terms will be published on this page. Your continued use of the website after an update may be subject to the revised Terms.

15 Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India, subject to any mandatory consumer rights or protections that apply to your transaction.

16 Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at: