Return & Exchange Policy
At CIU — Chic It Up, we carefully inspect every order before dispatch. Please read our return and exchange policy before placing your order.
01 Exchanges
We accept exchanges only in the following situations:
Damaged or Defective
You receive a product that is damaged or defective.
Wrong Product
You receive a different product from the one you ordered.
Missing Item
An item is missing from your order.
Any issue must be reported within 24 hours of delivery to be considered for an exchange.
02 Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery at business@chicitupbyjessica.com
Please provide the following:
- Your order number
- Clear photos of the product
- Clear photos/videos of the packaging
- An unboxing video, if available
Our team will review the issue and, if approved, arrange an exchange for the eligible item.
03 Exchange Conditions
To be eligible for an exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Include the original packaging and tags
- Not show any signs of damage or alteration caused after delivery
Please do not send any product back without receiving confirmation from CIU.
04 Not Eligible for Exchange
Exchanges will not be accepted for:
- Change of mind
- Personal preference
- Products that have been worn or used
- Damage caused after delivery
- Improper handling or jewellery care
- Exposure to water, perfume, chemicals, lotions, or other substances
- Products without their original packaging
- Sale, customised, or personalised products, unless they arrive damaged or incorrect
05 Please Note
We carefully inspect every order before dispatch. Once an exchange request is approved, our team will guide you through the exchange process.
For any exchange-related queries, please contact us at:
business@chicitupbyjessica.com