Shipping & Delivery Policy
At CIU — Chic It Up, we carefully pack every order to make sure your jewellery reaches you safely and beautifully.
01 Order Processing
Processing Time
Orders are usually processed within 1–3 business days after successful payment.
Shipping Confirmation
Once your order is shipped, you will receive a shipping confirmation along with your tracking details.
Delivery Timelines
Delivery timelines may vary depending on the destination, courier partner, and service availability.
02 Delivery Timeline
We ship our orders across India through trusted logistics partners.
Most orders are expected to arrive within approximately 3–7 business days after dispatch.
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, remote locations, or other circumstances beyond our control.
The estimated delivery date provided at the time of shipment is the most accurate indication for your particular order.
03 Tracking Your Order
Once your order has been dispatched, you can track your shipment using the tracking information shared with you.
Tracking updates may take some time to appear after the courier picks up your package.
04 Delivery Delays
CIU is not responsible for delays caused by the courier partner, incorrect or incomplete address details, recipient unavailability, weather conditions, public holidays, or other circumstances beyond our control.
If your shipment is delayed, please contact us at business@chicitupbyjessica.com with your order number. We will assist you in following up with the courier partner.
05 Incorrect Address
Please carefully check your shipping address, phone number, and other delivery details before placing your order.
CIU will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
06 Failed Delivery / RTO
If a shipment cannot be delivered and is returned to CIU (Return to Origin / RTO), additional shipping or return charges may apply.
RTO can occur due to reasons such as:
- Incorrect or incomplete address
- Recipient unavailability
- Refusal of delivery
- COD-related issues
- Serviceability limitations
If the package is returned to us, please contact business@chicitupbyjessica.com so that we can assist you with the next steps.
07 Shipping Charges
Applicable shipping charges will be displayed at checkout before you place your order.
Shipping charges may vary depending on the delivery location, package weight, dimensions, and courier service selected.
08 Important Note
CIU carefully packs and checks every order before dispatch. Please record an unboxing video when opening your package, especially if you notice any damage or discrepancy.
For damaged or incorrect products, please refer to our Return & Exchange Policy.
Need Help With Your Shipment?
For shipping-related queries, please contact us at:
business@chicitupbyjessica.com