Shipping & Delivery Policy

At CIU — Chic It Up, we carefully prepare, quality-check, and securely pack every order before dispatch. Our goal is to make sure your jewellery reaches you safely and in excellent condition.

Please read this Shipping & Delivery Policy carefully to understand our order processing, shipping timelines, tracking, delivery delays, address requirements, and Return to Origin (RTO) procedures.

01 — Order Processing

Once your order has been successfully placed and the applicable payment has been received or verified, our team begins preparing your order for dispatch.

Processing Time

Orders are usually processed within 1–3 business days after successful payment.

Processing time includes order verification, product preparation, quality checking, packaging, and handing the shipment over to our logistics partner.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation along with the available tracking details.

Tracking information may be shared through the contact details provided during checkout.

Delivery Timelines

Delivery timelines depend on the destination, courier partner, service availability, and other logistical factors.

The estimated delivery timeline begins after your order has been dispatched and handed over to the courier partner.

02 — Delivery Timeline

We ship our orders across India through trusted logistics and delivery partners.

Estimated Delivery: 3–7 Business Days

Most orders are expected to arrive within approximately 3–7 business days after dispatch.

Please note that this is an estimated timeframe and not a guaranteed delivery date.

Actual delivery time may vary depending on:

• Delivery location and pin code

• Courier service availability

• Remote or non-serviceable locations

• Weather conditions

• Public holidays

• Local transportation conditions

• Courier operational delays

• Unexpected logistical circumstances

Once your order has been shipped, the tracking information provided for your particular shipment will be the most accurate source for monitoring its progress.

03 — Tracking Your Order

After your order has been dispatched, you can track your shipment using the tracking information shared by CIU or the applicable courier partner.

Tracking information may include the shipment number, courier details, and a tracking link where available.

Please Note

Tracking updates may not appear immediately after the courier picks up your package.

In some cases, it may take some time for the courier's system to scan and update the shipment status. We recommend allowing reasonable time for the first tracking update before contacting us.

If your tracking information has not updated for an extended period or you have concerns about the shipment, please contact us with your order number so our team can assist you.

04 — Delivery Delays

While we work with our logistics partners to ensure timely delivery, certain delays may occur due to circumstances outside our reasonable control.

CIU is not responsible for delays caused by:

• Courier or logistics partner delays

• Incorrect or incomplete shipping information

• Recipient unavailability

• Weather conditions

• Public holidays

• Remote or difficult-to-reach locations

• Local transportation disruptions

• Serviceability limitations

• Technical or operational issues with the courier

• Other circumstances beyond our reasonable control

If your shipment is delayed, please contact us at:

business@chicitupbyjessica.com

Please include your order number and relevant shipment details. We will assist you in following up with the courier partner where possible.

05 — Incorrect Address

Please carefully review your shipping address, phone number, postal code, and other delivery information before placing your order.

Once an order has been processed or dispatched, changing the delivery address may not always be possible.

Check Your Details Before Ordering

CIU will not be responsible for delays, failed deliveries, additional delivery attempts, or additional shipping charges resulting from incorrect, incomplete, or outdated information provided by the customer.

This may include:

• Incorrect house or building number

• Incorrect street or locality

• Incorrect city or state

• Incorrect postal/PIN code

• Incorrect or inactive phone number

• Missing address information

• Any other information required for successful delivery

Customers are responsible for ensuring that someone is available to receive the shipment at the provided delivery address where required.

06 — Failed Delivery / RTO

If a shipment cannot be successfully delivered and is returned to CIU, the shipment may be classified as Return to Origin (RTO).

An RTO may occur for reasons including:

• Incorrect or incomplete address

• Recipient unavailable during delivery attempts

• Refusal to accept the shipment

• Failure to respond to courier calls or delivery attempts

• COD-related issues

• Serviceability limitations

• Other delivery-related circumstances

Additional shipping, handling, or return charges may apply in cases where the shipment is returned to us due to circumstances attributable to the customer.

If your package has been returned to CIU, please contact us at:

business@chicitupbyjessica.com

Please provide your order number so our team can review the shipment status and guide you regarding the available next steps.

07 — Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on factors such as:

• Delivery location

• Package weight

• Package dimensions

• Delivery service

• Courier availability

• Other applicable logistics factors

The applicable shipping charge shown at checkout will form part of your order total.

Any applicable taxes or additional charges will be displayed where required before order completion.

08 — Important Note

📦 We Recommend Recording Your Unboxing

At CIU, every order is carefully checked and packed before dispatch. To help protect your interests in the unlikely event of damage, missing items, or an incorrect product, we strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

• The unopened package

• The shipping label

• The condition of the outer packaging

• The opening of the package

• The product and its condition

• All items received inside the package

If you notice any damage, missing item, or incorrect product, please retain the original packaging and contact us as soon as possible.

For damaged, defective, incorrect, or missing products, please refer to our Return & Exchange Policy for applicable reporting timelines and exchange conditions.

Need Help With Your Shipment?

If you have any questions regarding your order, shipment, tracking information, delivery delay, or RTO, please contact our customer care team.

Email: business@chicitupbyjessica.com

When contacting us about an existing order, please include your order number and relevant shipment details so our team can assist you efficiently.

CIU — Chic It Up

Wear it. Style it. Love it.